Deliver a service & customer-centric view of services

Today’s subscribers expect that the services they buy are delivered with appropriate quality levels. CSPs need to be sure that their networks deliver performance to match expectations, which requires continuous performance monitoring and the ability to rapidly troubleshoot networks. CSPs also need to understand how their customers perceive their networks. Legacy approaches to network operations cannot deliver this perspective. Network operations has to evolve and transition to a new, service-oriented view – from NOC to SOC. This will give CSPs insights that will help them deliver the right customer experience, at the right cost.

The service-centric view delivered in the SOC will be even more important in 5G, which is based on a new, service-oriented network. CSPs should begin the transition to a SOC today, in order to be prepared for the launch of 5G. They need visibility of the services that are consumed in their networks, so they can truly understand customer experience and service performance – and meet customer expectations.