Solve the most important issues first

Minimising the effect of network issues on customer experience is a key concern for CSPs. There will always be issues in a network, but what matters for staff in the Network/Service Operations Centre (NOC/SOC) is to know which issues affect the most customers. The ability to prioritise is critical, so that issues affecting many users can be resolved first to minimise the risk of churn and to maximise overall customer experience, while increasing efficiency.

NOC/SOC teams need tools that are customer centric. They need tools that can show, not only network and service KPIs, but also how customers really experience the network.

Polystar’s Operations Centre Insights solution is a complete set of tools that enable a NOC/SOC team to:

(SQI) Monitor networks and receive alerts

Prioritise issues based on customer impact

Isolate issues and direct them to the right experts

Drill down to the signalling level for micro analysis