Most Communication Service Providers (CSPs) are faced with the problem of increasing data consumption, but stagnating revenue. Managing cost matters, but so too does enhancing customer experience and boosting competitive advantage. As a result, there’s growing pressure to make the right investments, at the right time.
C-level teams need the right information to identify investments and when to make them, as well as to tune them, so that the result is optimised.
Polystar’s Management Insights solution enables C-level teams to take advantage of the huge amounts of real-time data from networks and services, so that they can understand the impact of network incidents on customer experience and use insights from data to drive the best business decisions. This data is often hard to use or difficult to find, but the Management Insights solution makes it easy, presenting a detailed overview in an easily accessible portal.
Polystar’s Managment Insights Solution gives C-Level Managers a vital overview of networks and the customer experience they deliver.
Simple, rapid access to rich insights. The Management Insights solution collects vast amounts of complex information from networks. This information is transformed into clear, simple graphs that are structured in a portal that is accessible and can easily be used to draw actionable conclusions. It is designed for the Executive Team and does not require technical knowledge.
All CSPs are different. That is why Polystar’s solutions can easily be adapted to fit any CSP.
The Management Insights solution also supports data export interfaces, so that it can be integrated into third-party solutions, such as Big Data analytics tools, increasing their business value and ensuring valuable data is shared between core business processes.
Polystar’s Management Insights solution enables CSPs to:
Clearly see the effect of Network Investments
Follow business uptake in real-time when launching new services and technology.
Discover the customer experience your network delivers
Identify how many customers are receiving the right experience.
Understand your customers and their needs
Follow trends in usage and identify shifts in the market.
Stay ahead of competition
Use the available insights to gain competitive advantage.