Manage devices and relationships with device vendors
CSPs have many different types of devices that use their network and services. These include smartphones, feature phones, dongles, M2M devices, and more. Customers using these devices expect them to work correctly. To be successful, a CSP must be able to obtain a complete picture of all the devices in their network – how many there are, where they are, and how well they work.
Polystar’s Device Insights solution gives CSPs full insight into the devices in their network. It makes it possible to take the correct actions, with the right level of prioritisation. With insights into device performance, CSPs can be assured that they actively promote the devices that perform best in their networks. They can also use the insights to tune their networks and services to provide the best possible customer experience.
Polystar’s device solution gives CSPs the knowledge to manage devices effectively.
To be successful, the device team needs to have comprehensive insights into device performance – and needs the best tools to deliver them. Polystar’s Device Insights solution provides rich information regarding device popularity and performance, for different services and regions. The portal gives the device team all the information it needs, visualised in a way that makes it easy to take action.
Tune network to devices to enable better service
Identify the best and worse performing devices and the reason for poor performance.
Ensure that the devices you promote do not cause issues
Obtain insights into which devices should be promoted in campaigns and which should be excluded.
Identify issues with device software
Identify software releases that result in a reduced customer experience.