Transition to the service-centric view to deliver better customer experience and support new and emerging performance requirements.
Evolving from the NOC to the SOC
Supporting the transition to a service-centric view of network operations
Robert ErikssonDirector Customer Experience Management
Polystar helps CSPs transition to the SOC, unlocking the service view to understand customer experience from the perspective of subscribers.
Build new Service Quality Indicators that reflect how customers perceive networks
The service level view depends on defining Service Quality Indicators (SQIs) that indicate how customers perceive network services. These allow CSPs to understand which parts of the network have an impact on customer experience. SQIs help prioritise actions to ensure consistent service delivery and a better customer experience. Polystar’s expertise enables SQIs to be easily created, so they can deliver the insights you need to support SOC goals. We help you to collect, analyse and correlate data to provide a view of your network, for each service.
Areas of use
Polystar’s SOC expertise helps you to:
Monitor service delivery from the RAN, core and transmission links in one tool, providing rich insights end-to-end for consistency and quality.
ENABLING ACCESS TO REAL-TIME NETWORK DATA
We enable access to the most valuable information source available: real-time network data. Real-time network data offers the most promise for short term business gains, giving you rich, high quality information on customers, networks and services.
It offers insights into how customers use services (both your own and those delivered OTT), the level of quality they receive, and how they are affected by any network issues. In addition, the information is enriched with CRM and billing data, which means that you can also adopt a specific focus on VIP customers and other high value subscribers.