Help resolve customer requests faster
Delivering superior customer service is a crucial element of the overall subscriber experience. It’s a key moment of truth for Communication Service Providers (CSPs) and is essential for building strong customer relationships and loyalty. Customers want to be helped quickly and with the minimum of fuss, without being passed between different agents. CSPs need to equip customer care teams with the resources to achieve this and to deliver an outstanding experience.
Polystar’s Customer Care Insights solution provides the information customer care agents and support teams need to help customers quickly and efficiently. The information is selected and visualised to allow agents to quickly identify the issue affecting the customer, review network conditions, or the services used. As a result, more issues can be solved during the first call, which reduces the frequency of escalations to more expensive second-line support, saving time and money. This leads to more satisfied customers and a better experience.