The CEI combines accessibility, retainability and performance measurements of different services used by each customer into a single index from 0 (worst) to 10 (best). Drill down to understand which service attributes have most impact on the customer.
Customer Experience Management
Understanding the impact of network performance on customer experienceREQUEST A DEMO
Solutions & Products
- POLYSTAR’S KALIX HELPS MAGENTA SURGE TO THE TOP OF CONNECT BENCHMARKS WITH NEW VoLTE SERVICES13 January 2021
- ELISA AUTOMATE TO DELIVER ZERO-TOUCH, FULLY AUTOMATED NETWORK OPERATIONS TO T-MOBILE CZECH REPUBLIC AND SLOVAK TELEKOM10 November 2020
- The rural network business equation – lessons from Finland.09 November 2020