Put the customer at the heart of your analytics

Today’s customers don’t just buy products and services from CSPs, they buy an experience. The growing complexity of networks and the rise of competitive offers available from other providers makes it increasingly difficult to deliver the experiences customers demand. That’s why it’s essential to be able to correlate network performance with the experience customers receive.

Polystar’s solutions make it easy to understand experiences by providing instant customer impact analysis. They integrate service quality and customer experience indexes, for all customers and for all services, which can be adapted to the specific needs of each CSP.

(SQI) Service Quality Index generation for all services

(CEI) Customer Experience Index for all subscribers

Long term trend quality index variation analysis