The need to rapidly discover and act on new information is increasingly important. Not only do CSPs need to be able to uncover insights from their network in real-time, they also need to be able to act faster, and implement changes and adaptations within days or hours, not months, based on objective information from their networks.
With KALIX, Polystar helps CSPs to improve customer experience, optimise network efficiency and become more customer-centric. CSPs will benefit from a unique, unified view of their network, customers and services performance, delivered in real-time and giving unparalleled insight into service quality perception and the overall customer experience.
KALIX empowers an entirely new way of creating a customer-centric environment and enables CSPs to obtain greater value from network data, in a more agile way.
With its agile data visualisation, every data point is clickable, and every click reveals a new set of data the user can analyse. KALIX offers intuitive work-flows, the ability to interact with live data, run ad-hoc analyses, build insightful reports, share data, and collaborate effectively.
KALIX also comes with the ability to identify and highlight the number of customers that are affected by network and service degradation, a 360° insight of your customers with clear visualisation that enables service performance to be viewed at a glance.
KALIX allows every employee to make data-driven decisions, transforming the efficiency and effectiveness of entire organisations. KALIX makes it possible for teams to create a data platform that everyone in the CSP organisation can use, explore and depend on.
KALIX is designed to cater for extremely rapid adaptation. Our professional services team will help CSPs define and implement best practice to maximise the efficiency of its use. The modular solution suite can be easily tailored to fit your operational needs and processes.
Obtain actionable customer-centric insights
Highlight and identify, in real-time, users affected by network or service issues.
Enable customer-driven decisions
Allow every employee to make customer-driven decisions, transforming the efficiency and effectiveness of your business.
Leverage data throughout the entire organisation
Enable different teams to create a data platform that everyone in your organisation can use, explore and rely on.