Virtual NOC powered by Elisa Automate Recognized for Exceptional Innovation
Stockholm, Sweden, 15 July 2020
Polystar, an Elisa company announced today that TMC, a global, integrated media company, has awarded the Virtual NOC solution powered by Elisa Automate, a 2020 Communications Solutions Products of the Year Award.
Service quality has now become a key differentiator for Mobile Network Operators (MNOs). As a result, they must continuously monitor, optimise and enhance service quality to ensure that people obtain the experiences they demand and have come to expect. To achieve this, MNOs must move from traditional, network-centric operations model to a new, service operations model.
Polystar and Elisa Automate solve this challenge with a solution that enables MNOs to introduce the service operations centre. It also enables implementation of a zero-touch network operations centre (NOC) through automation of traditional NOC tasks and network optimisation. This allows MNOs to deliver and maintain superior service quality to their customers.
Virtual NOC automates detection, problem management and correction processes, eliminating human intervention for zero-touch operations. The solution is live in the network of Elisa, a leading Finnish MNO. As a result, Elisa has reduced customer impacting incidents by more than 70% and time to solve issues by 80%. Automation capabilities from Polystar’s analytics solutions deliver further enhancements, enabling Elisa to maximise customer satisfaction and build differentiation.
“The combination of Polystar and Elisa Automate’s solutions is unique. That’s because we provide an integrated offer, with a common interface, spanning all generations of network technology”, commented Inna Ott, Director of Marketing at Polystar. “Customers with multiple, networks, such as GSM, GPRS, EDGE, 3G, 4G, 5G, VoLTE and IMS, can confidently invest in our solutions, which deliver insights to the right people, at the right time, irrespective of the underlying infrastructure.
Together, Polystar and Elisa Automate have evolved these solutions, adding new automation capabilities to enable zero-touch operations, backed by real-time insights. This delivers proactive assurance, predictive maintenance, reducing costs and the impact of any service impairment.
“Congratulations to Polystar for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. Virtual NOC is truly an innovative product and is amongst the best communications products and services available on the market today. I look forward to continued excellence from Polystar in 2020 and beyond.”
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.
For more information about TMC, visit www.tmcnet.com.
Polystar is a leading provider of real-time monitoring and analytics platforms to more than 100 CSPs worldwide. The company´s solutions deliver tailored insights into network, service and OTT application performance. These insights allow stakeholders to enhance customer experience, operational efficiency, and identify new revenue streams from data monetisation.
Polystar’s products enable the smooth introduction of new technologies and services, including 5G, NFV and IoT, helping CSPs build and operate cost efficient, secure and reliable networks.
Powered by Elisa Automate, Polystar also ensures proactive management of networks through automation of operational processes, driven by machine learning. CSPs benefit from faster fault resolution and more efficient use of both operational and network resources.
Polystar was founded in Stockholm in 1983. The company has experienced continuous growth and has evolved to become a global company, serving customers and partners in over 50 countries. Since June 2019, Polystar has been part of Elisa. For more information, please visit www.polystar.com
POLYSTAR MEDIA CONTACT
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