Stockholm, Sweden, 30 October 2017 – We are excited to announce that Polystar won the renowed OVUM “On the Radar Awards 2017” in the category “Customer Experience”. The winners, judged by a panel of Ovum analysts, were chosen as innovators in their fields, and assets within the industry.
Motivation of the award winner:
“Polystar has created a fully virtualised telco analytics solution (KALIX) to improve customer experience, which provides a single means of collecting and unifying multiple sources of data, presented through portals. It delivers performance indicators, such as service usage, device activity and subscriber performance. Used to provide real-time visibility into the customer experience. The solution reduced the duration of customer care calls by 50%, accelerating first-line resolution, and improving customer experience.”
“Ovum’s On the Radar Awards recognize the best examples of harnessing technology to deliver clear business value. Each of our winners has shown technology innovation, but most importantly has applied that innovation to digital business projects that show real business outcomes, whether cost savings, improved customer experience, new or enhanced products, or reduced time to market. There is also a common thread of making life better for the individual as customer, consumer, employee or citizen, and we applaud them all as worthy winners” said Tim Jennings, Chief Research Officer at Ovum.
Polystar enables Communications Service Providers to achieve excellence in CEM, Big Data Analytics, Service Assurance, Network Monitoring, Service Enablement and High Performance Testing. We help CSPs to simplify their CEM strategies and drive operational efficiency through real-time network analytics. Polystar’s real-time Network and Customer Insights uncover a goldmine of data, which yields indispensable analytics to CSPs. Polystar is recognised as one of the fastest-growing companies in Sweden. Since our foundation in Stockholm in 1983, we have experienced continuous and sustainable growth, and evolved to a global presence, serving our customers in over 50 countries.
POLYSTAR MEDIA CONTACT
Director of Marketing
Phone: +46 8 50 600 600