Optimising network performance for outstanding customer experience

“We needed to replace a legacy solution that did not provide the insight and intelligence with the flexibility we required to support our customer-­centric focus. The Polystar team not only met all of our technical requirements, but also gave us additional functionality to enrich our knowledge of customer experience.”

“Polystar’s flexibility and commitment to adapt to NOS’s requirements was key to their selection as a partner”, commented Carla Botelho, Director of Network Engineering at NOS. “In addition to the valuable contribution to our strategic goal of enhanced customer satisfaction, we believe that we have secured a future-proof solution that can stay ahead of the continuous technological evolution of our network and services.”

“We continue to collaborate with global best practice service providers to ensure that our services and solutions continue to safeguard an outstanding experience for all our valued customers. We are leveraging Polystar’s expertise to build our CEM model for mobile customers and to introduce independent benchmarking for our VoLTE and other services. We have worked together with Polystar to streamline their solution to suit our requirements and to include new features that are essential for delivering best in breed services to our end users.”

“Telia has chosen Polystar to deliver an extension of the existing network monitoring system to cover the LTE part of the network. Telia has a unique OSS system for QoS and service assurance and we want to incorporate LTE/4G in this structure as well. Polystar has the right components in their system architecture, with the MediaProbe and software to enable this.”

“We needed to identify and address customer’s complaints more efficiently and effectively, which will enable us to increase customer satisfaction and the efficiency of our network management. Polystar’s Network and Customer Insight solutions have made an immediate impact by giving the right information to the right people in a way that’s intuitive to understand and use. It means we can solve customer problems faster, saving time and money.”

“We wanted to offer our partners a complete managed and hosted service that would enable them to deliver better roaming QoS at a lower operational cost and without upfront capital requirements. Polystar enables Tata Communications’ roaming experts to build unique and meaningful monitoring and analytical capabilities, with KPI dashboards based on the customers’ context and need.”

“Polystar was the clear choice because of the high performance of its Service Assurance product portfolio and the ability to cover multiple network technologies. Real-­time end-­to-­end monitoring of our GSM and UMTS networks is an essential element in delivering best possible service quality to our customers. With the Polystar Roaming Management application, we are confident in our ability to track all subscribers` inbound and outbound roaming activities and manage roaming partners SLAs. All these will consequently lead to improved service quality and maximised revenue streams, generated by the high value roamers.”

“Yoigo has a strong focus on delivering superior quality to its customers. Polystar’s network monitoring solution provides a fast and holistic view of the entire network and unmatched drill-­down capabilities for in‐depth network investigation. The implementation of this solution will result in improved service quality and increased subscriber loyalty.”

“Polystar provides the tools and technology that help us to ensure optimal service level and performance. 3 Scandinavia is already effectively using the whole range of Polystar product portfolio, including OSIX Monitoring and OSS solutions. Now, with the MediaProbe in place, we will be able to obtain 100% of the network’s user data in real-­‐time, ensure an insight into the service-­‐quality the customers are experiencing and reduce churn by shorting the time to resolve customer complaints”

“Polystar solution enables us to monitor key voice quality and bandwidth data at a very central point of the network. The very open cooperation between Polystar and Sunrise made it easy to discuss and implement customer-­‐specific monitoring details, regarding call correlation of signalling and RTP streams, as well as customer required signalling values. It is a pleasure to work with the Polystar team, as their interactive and customer-­‐centric approach facilitated the quick customisation and implementation of our requirements into the Polystar monitoring solution.”