Optimising network performance for outstanding customer experience

Polystar is trusted by more than one hundred Communications Service Providers (CSPs) and Network Equipment Manufacturers (NEMs) worldwide to help deliver service excellence to their subscribers. Polystar provides real-time service and network assurance and customer analytics solutions that enable CSPs to operate their networks efficiently, while providing the best products and services to their customers.

With Polystar, CSPs can deliver outstanding CEM, retain more customers and reduce churn, boosting profitability and revenue. Polystar provides actionable insights from big data in 2G, 3G, LTE and IMS networks that are used for analytics, troubleshooting and reporting by teams throughout the CSP’s organisation, from management and network operations, to customer care and marketing. Polystar also provides the tools to monitor IoT traffic successfully and to ensure that CSPs can meet the Internet of Things (IoT) challenge.

Access to rich, accurate information on subscribers and their behaviour is essential to help CSPs deliver outstanding customer experience. It allows CSPs to design more attractive offers and compelling marketing that makes the most of network investments. The Business Insights solutions help operations and business teams gain a better understanding of their customers and run their networks more efficiently.

Networks are complex. To provide an outstanding customer experience, networks must operate at maximum efficiency. For CSPs, the ability to monitor and troubleshoot networks dynamically, flexibly and in real-time is critical to future profit and growth. The Network Performance Insights solutions deliver the agility required to be successful.

Executives need clear information so that they can make the right decisions. They have to understand what customers do and any problems that result, so customer experience management and network investments can be optimised. The Executive Insights solution provides the clarity they need to tune strategy and secure competitive advantage.

Polystar’s Service Enablement solutions help CSPs and NEMs launch services on-time and on-budget and guarantee the success of service design. Solver is a Stress and Feature Testing Solution that helps CSPs and NEMs get to market fast, with minimal disruption and delay. While the ODIN IMS application server enables rapid deployment of rich, compelling services, such as VoLTE and VoWiFi, making the most of investments in LTE.