Wireless PS OVERVIEW

Wireless operators are increasingly using Mobile Data services as a competitive differentiator and a revenue generator. GSM has been extended via GPRS and UMTS to allow these non-voice services to be provided at speeds previously only seen in fixed networks.

Services such as Internet browsing, multimedia and video are now being offered by wireless operators in competition with fixed operators. Operators offering these high-speed data services have great opportunities as the popularity of these services grow, but they also face significant challenges in assuring that the quality of customer experience does not suffer.

As new services are being used by a greater audience and the network load and complexity increases, it is vital to have visibility into delivered quality. Without reliable tools for assuring quality of service, operators risk losing customers and face higher costs for customer service operations.

Polystar's Service Assurance solution leverages signalling analysis and packet inspection technology to deliver real-time operational intelligence, spanning from high-level application and conversation flow information all the way down to actual packets.

This enables service providers to improve their network and service quality by implementing advanced customer and service-aware performance monitoring. By combining recent advances in interactive information visualisation research with service assurance functionality, the unique reporting features of Polystar's Service Assurance solution empower the users to take control of their data and quickly turn it into actionable information.

From one single view, users are able to determine what services are used, to what extent, and the quality of service delivered.