Corporate/VIP analysis overview

The greater part of an operator's revenue stream often comes from a relatively small group of subscribers. Clearly this group deserves extra attention in order to ensure their satisfaction and to keep them in your network. Normally the term 'VIP' refers to corporate users, but this does not necessarily have to be.

VIP customers can also be those who are keen to adapt the latest technologies, phones and devices thus helping operators drive their services forward.

Supervision of performance is done in real-time from a VIP-dashboard, presenting performance indicators for each individual VIP. Alarms for each VIP subscriber can be generated using customisable thresholds for degraded trends or failed SLA levels.

In addition, the solution has extensive reporting capabilities to enable continuous follow up of each VIP's quality of experience, traffic volumes, and service usage.