Call Trace

The Call Trace application monitors calls/transactions, either in real-time or historically. Included in the application you will find advanced filtering functionality, and comprehensive tools for adapting the user interface. You can also set up the application to display the calls in different colours depending on the current status of the call, as well as search for specific calls based on different parameter values.

Filters
Call Trace includes six different types of filters; Traffic groups, Historical/Real-time, Parameter, Link, Protocol, and Duration filters, which allow you to view calls/transactions sent on specific links, in specific protocols, with certain durations, and certain parameter values, such as A numbers/B numbers, OPCs/DPCs, Access Point Names, Subsystem Numbers, etc.

Correlation and detailed information
The messages for the calls/transactions are correlated, even between different protocols, and displayed in the Call Window where you can see all the messages, open the Message Viewer displaying protocol message details, as well as display the call flow in a graphical overview.

Colour coding
You can set different colours on the different states the calls/transactions are in, making calls/transactions in certain states stand out more. There are thirteen different colours to choose from.

Multiple windows
You can have up to four sessions of the Main Window running, in real-time or historically, concurrently. You can also use different filter settings in each window.


Adaptable Interface

In each window you can decide exactly which parameters you are interested in, with which representation you want the data to be presentented, and in what order you want the data to be presented. You can also choose to differentiate rows with a light grey colour, select to use a larger/smaller text size, and make lots of other adjustments.

Quick Search
Call Trace in short

Key usage areas

Customer care
Help desks have real-time overview of on-going calls and are thus able to provide high-class support to customers.

Historical troubleshooting
Since all the calling data is stored, you may recreate any problems that have occurred in the past, e g when a customer wishes to know why a certain call could not be made at a certain time.

Quality of service
The comprehensive filter functionality enables you to detect reasons for poor KPI values, which the Performance Analyser application may have shown.

 
Downloads

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